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Information Hub

Sometimes it is hard to know where to go for advice and support when your child or you are facing challenging times.  Below you will find information about support services for bullying and how to access them, either online or by telephone.

Please do contact your son or daughter's Year Leader to discuss any concerns you have, so that we can provide appropriate support in school. 

If you are aware of any services not included , please do let us know by clicking here.


Bullying UK offer advice if you or someone you know is being bullied. They also have a free, confidential helpline for parents, open Mon - Fri 9am - 9pm, Weekends 10am - 3pm.

Tel: 0808 800 2222; Web:  www.bullying.co.uk

Education and Employment

YC Hertfordshire give guidance and support to young people seeking employment.

Tel: 0300 123 4043; Email: yc@hertfordshire.gov.uk; Web: www.youthconnexions-hertfordshire.org

Herts Youth Futures offers support for 15 - 19 year olds that are not currently in education, employment or volunteering to get back into education or employment through a variety of youth projects, sports and 1:1 support.

Tel: 01992 556 183; Email: bbo@hertfordshire.gov.uk

YMCA deliver sessions across Hertfordshire to support young people to gain apprentices and employment. Visit their website to find your closest service.

Web: www.oneymca.org



Child Bereavement UK have advice on managing grief and local services.

Web: www.childbereavementuk.org

Cruse Bereavement Care Hertfordshire support the wellbeing of anyone aged 5 - 18 years who’s experienced the death of a loved one. Leave a message on their 24hr helpline and they will contact you back.

Tel: 01707 264 293; Web: www.cruse-hertfordshire.org.uk

Hope Again is the youth website for Cruse Bereavement Care—Nationwide. You can call their free helpline Mon - Fri from 9:30am - 5pm.

Tel: 0808 808 1677; Email: hopeagain@cruse.org.uk; Web: www.hopeagain.org.uk

Stand By Me offer children and young people in North Herts and Stevenage group work bereavement support, including children bereaved by suicide. Also offer advice to parents/carers and professionals working with young people.

Tel: 07469 255163; Email: info@stand-by-me.org.uk; Web: www.stand-by-me.org.uk

Domestic Abuse

Hertfordshire Domestic Abuse Helpline confidential, free helpline for anyone affected by domestic abuse, Mon - Fri 9am - 9pm, Weekends 9am —4pm.

Tel: 08 088 088 088

The Hideout is a website with advice and information about domestic abuse.

Web: www.thehideout.org.uk


Hertfordshire Young Homeless offer advice and practical support such as; family mediation, and host families, for 16 - 24 year olds who are homeless or worried they might become homeless.

Tel: 0800 0355 775; Web: www.hyh.org.uk


Gamblers Anonymous provides support for gamblers and their friends and/or family.

Web: www.gamblersanonymous.org.uk

Hertfordshire Citizens Advice offer guidance on debt and money, benefits, housing and legal matters. Find your closest centre on the website.

Web: www.hcas.org.uk

National Debtline provide advice for managing any debts you might have through a free helpline open Mon - Fri 9am - 8pm, Sat 9:30am - 1pm.

Tel: 0808 808 4000; Web: www.nationaldebtline.org

Relationship Difficulties

Hertfordshire Young Homeless offer advice and practical support such as; family mediation, and host families, for 16 - 24 year olds who are homeless or worried they might become homeless.

Tel: 0800 0355 775; Web: www.hyh.org.uk

Relate offer counselling to young people, and specialise in relationship troubles.

Tel: 0300 100 1234; Web: www.relate.org.uk


Mental Health

Crisis Support

If you are worried about your own or someone else’s suicidal thoughts or feelings you can contact the below services for support:

  • In a life threatening situation call 999
  • Samaritans: free confidential support 24/7 call 116 123
  • Childline: free 24hr counselling service call 0800 1111
  • HPFT Single Point of Access (SPA) take referrals for NHS mental health services. Call 0300 777 0707 (8am - 7pm)
  • Contact your GP to make an urgent appointment to discuss your mental health needs
  • Nightlight Crisis Service if you are 18+ years you can seek support Fri - Mon, 6pm - midnight. Call 01923 256 391

General Mental Health Support

Big White Wall are an online support network for 16+ years.

Web: www.bigwhitewall.com

Healthy Young Minds in Herts provides information for children and young people on keeping mentally well and where to seek support

Web: www.healthyyoungmindsinherts.org.uk

Health for Kids provides information for children on staying healthy and understanding feelings.

Web: www.healthforkids.co.uk

Health for Teens provide an advice website on all aspects of health for teenagers, provided by the NHS.

Web: www.healthforteens.co.uk

Mind have information to better understand diagnoses and managing mental health on their website.

Web: www.mind.org.uk

Single Point of Access (SPA) HPFT’s SPA can put you in touch with the relevant NHS mental health service.

Tel: 0300 777 0707 (8am - 7pm)

Step 2 CAMHS is HCT’s early intervention mental health service for children up to 19 years. To self refer call SPA (see above).

The Mix information and support for the under 25’s covering a range of topics including mental health. Their helpline and webchat are open 11am - 11pm daily.

Tel: 0808 808 4994; Web: www.themix.org.uk

Wellbeing Service offer CBT (Cognitive Behavioural Therapy) and group therapy to anyone over 16 years struggling with their mental health, visit the website to refer in.

Web: www.talkwellbeing.co.uk

Young Minds Provide information about all things mental health, from medication to coping strategies.

Web: www.youngminds.org.uk


Childline offer free, confidential counselling to under 19’s though their helpline and webchat.

Tel: 0800 1111; Web: www.childline.org.uk

Kooth provides free, anonymous online counselling for 10 - 25 year olds. You can IM counsellors Mon - Fri, midday-10pm, and Sat - Sun, 6pm - 10pm.

Web: www.kooth.com

Relate offer counselling to young people, and specialise in relationship troubles.

Tel: 0300 100 1234; Web: www.relate.org.uk

Tilehouse Counselling offer free, confidential counselling to 13 - 19 year olds in North Hertfordshire.

Tel: 01462 440 674; Email: info@tilehouse.org Web: www.tilehouse.org

Safe Space offer counselling, art therapies, mentoring and brief therapy for 5 - 19 year olds with schools and SPA.

Tel: 01992 588 796 (Mon - Fri, 9am - 5pm); Email: safespacemailbox@hertfordshire.gov.uk


CALM (Campaign Against Living Miserably) offer support to young males struggling with low mood, self-harm and suicidal thoughts. Their helpline runs daily 5pm - midnight, or you can use their webchat.

Tel: 0800 585858; Web: www.thecalmzone.net

Self Harm UK offer support to individuals dealing with and recovering from self-harm.

Web: www.selfharm.co.uk

Self-Injury Support provide TESS, a support and information text service for females under 24 years who are struggling with self harm.

Tel: 0808 800 8088; Text: 0780 047 2908; Web: www.selfinjurysupport.org.uk

Suicidal Thoughts

Hector’s House was set up by the family of Hector who died by suicide. Their website offers on where you can seek further support.

Web: www.hectorshouse.org.uk

Papyrus Prevention of Young Suicide offer support through their helpline (HOPEline UK) to those under 35 years that are having thoughts of suicide Mon - Fri, 10am - 10pm, Weekends 2pm -10pm.

Tel: 0800 068 4141; Text: 07786 209 697; Web: www.papyrus-uk.org

Saneline provide information and have a helpline open 4:30pm - 10:30pm daily.

Tel: 0845 7678000; Web: www.sane org.uk

The OLLIE Foundation have a website with information on where you can seek further support if you’re having suicidal thoughts.

Web: www.theolliefoundation.org.uk



General Health Support

Chat Health a texting service for 11 - 19 year olds in Hertfordshire, where you can text your school nurse for guidance and support. Open Mon - Fri 9am - 5pm.

Text: 07480 635 050

Health for Kids provides information for children on staying healthy and understanding feelings.

Web: www.healthforkids.co.uk

Health for Teens provide an advice website on all aspects of health for teenagers, provided by the NHS.

Web: www.healthforteens.co.uk

NHS 111 If you need urgent medical advice but it is not an emergency then you can call 111 (in case of an emergency or life threatening situation call 999)

Alcohol, Drugs and Smoking

AF -DASH (Adolescent & Family Drug and Alcohol Service for Hertfordshire) support for young people struggling to manage their use or drugs and/or alcohol.

Tel: 01992 531 917; Text: 07770 537 227; Email: AFDASH@hpft.nhs.uk

NHS Stop Smoking Service if you would like advice and support in stopping smoking you can visit the website to find your closest service.

Web: www.nhs.uk/smokefree

DrugFAM provide support to families, friends and carers who are struggling to cope with a loved one’s addiction to drugs or alcohol.

Tel: 0300 888 3853 Web: www.drugfam.co.uk

FRANK offer a 24 hour confidential helpline for young people with questions or concerns about alcohol or drugs, or you can chat online with advisors daily from 2pm - 6pm. Tel: 0300 123 6600; Web: www.talktofrank.com

Eating Disorders

BEAT (Beating Eating Disorders) offer advice and guidance on eating disorders, with a youth helpline.

Tel: 0808 801 0711; Web: www.b-eat.co.uk

CAMHS Community Eating Disorder Team to self refer call SPA

Tel: 0300 777 0707 (8am - 7pm)

Sexual Health

Brook Advisory Service offer a confidential, free helpline to under 25 years relating to pregnancy and contraception (Mon - Fri 9am - 7pm, closed 2pm - 3:30pm on Thursdays). Tel: 0808 802 1234; Web: www.brook.org.uk

Herts Aid offers guidance and support about sexual health . Tel: (Watford) 01920 484 784, (Ware) 01923 803 440; Web: www.hertsaid.co.uk


Sexuality and Gender Identity

Mermaids provide support to young people who feel at odds with their birth gender, through their helpline (Mon - Fri, 9am - 9pm) and website.

Tel: 0344 334 0550; Email: info@mermaidsuk.org.uk; Web: www.mermaidsuk.org.uk

YC Hertfordshire have LGBTQ+ support groups across the county.

Tel: 0300 123 4043; Email: yc@hertfordshire.gov.uk; Web: www.youthconnexions-hertfordshire.org

Young Pride in Herts run youth groups for LGBT 13 - 25 years.

Tel: 07800 654518; Web: www.youngprideinherts.org.uk Twitter: @HertsYoungPride

Young Stonewall provide information and support for young LGBTQ+ individuals across the UK.

Web: www.youngstonewall.org.uk